Managing Risks, Ensuring Quality: How We Plan to Serve Customers During COVID-19

by Bill Barr & Company & filed under Industry News.

At Desk helping customers during covid-19

It’s no secret that the COVID-19 pandemic has caused seismic shifts in every industry across the globe. We’re all navigating uncharted waters, and it can be unnerving at times. But thankfully, our dedicated team continues to pursue excellence while carefully mitigating risk factors through a number of strategies — strategies that we have employed in order to serve our customers with as much consistency and safety as possible.

Keeping Our Staff Safe

If you’ve ever been on a plane, you’ve heard the speech about oxygen masks: if a drop in cabin pressure occurs, you always put on your own mask before helping the person next to you. The idea here is that if you keep yourself protected, you’re going to be able to better help the people around you.

This is one of our tactics at Bill Barr & Company. We’re striving to keep our employees both healthy and safe so they can continue to meet customer needs. Currently most of our employees are working remotely with direct access to their work computers and phones so they are just as available as before. This keeps them in compliance with most states’ stay-at-home orders and offers them better protection while still allowing them to serve customers.

Our suppliers are equally committed to the safety of their employees, although in manufacturing facilities employees can’t exactly do their work from home. In these cases, suppliers are zoning their facilities in such a way as to minimize interactions and maintain social distancing standards.

Managing Disruptions and Logistics

Thankfully, to date our suppliers have not had any significant disruptions in their operations due to COVID-19. However, suppliers are all implementing extra procedures to keep disruptions to a minimum. In some cases this includes increasing lead-times on orders, boosting inventories and implementing strict policies on trucks leaving or entering the facilities.

At Bill Barr & Company, we are closely monitoring each shipment to identify potential problems as early as possible. If we suspect that a supplier may be delayed or compromised in any way, we plan to notify any impacted customers immediately and look for alternative products that may be offered temporarily. Our main goal is to ensure that if a problem does occur, it is managed quickly and effectively so our customers are not heavily inconvenienced.

Looking to the Future

It’s easy to be caught up in the whirlwind of this unprecedented pandemic. But we are confident that if we continue to focus on safety, the quality of services and products will remain intact despite any procedural changes. We are committed to providing only the best — and if anything, this crisis has only deepened that commitment.

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